Our Commitment to You
We live in an information based economy. Your bank, your health plan, your employer, your TV cable company, your supermarket, and even your coffee shop collect and store information about you on the Internet. Is all that information about you on the Internet safe? If you did a poll, you would find most Americans believe that any information on the Internet about you is available to anyone willing to search for it.
A Quick Word about Health Care Privacy: To start, there are lots of health care privacy laws and rules. If we put all of the federal and state privacy laws and rules together in a pile, they would reach from the floor to the ceiling. In the real world, hospitals, doctors, nurses and patients label all health care privacy rules under the general heading of HIPAA. HIPAA is shorthand for a 1996 federal law called the "Health Insurance Portability and Accountability Act."
For the sake of simplicity, when we say that your information is "protected by HIPAA," we mean that your information can not be disclosed to anyone else without your permission. When we say that your information is "not protected by HIPAA," we mean that it can be disclosed to others.
HOWEVER, EVEN WHEN YOUR INFORMATION IS NOT PROTECTED BY HIPAA, MEYOU HEALTH WILL NOT DISCLOSE ANY INFORMATION YOU GIVE US WITHOUT YOUR PERMISSION.
Why do we collect information about you? The answer is very simple. MeYou Health uses your information in order to offer you valuable tools to improve your health.
What Information Do We Collect?
Information You Post on Our Website
MeYou Health collects personal health information that you choose to give us through our website. This point is worth repeating. It is always your choice. You choose what information to give us. This includes information you give us by answering questionnaires, responding to surveys, and posting health information on your public profile through the MeYou Health applications and services.
Public Forums: MeYou Health also offers public forums. We collect information posted on our public forums. This may include health management goals, articles, recipes, health information about yourself, and other personal information you choose to share with others on these public forums.
A Consideration: Public forums are a great way to share information with others and to get new ideas and support for your goals. We encourage you to use our forums – they are a valuable tool.
However, any information you choose to share on the public forums is available to everyone – from friends, to relatives, to future employers, to your mail carrier. Before you post anything to a public forum, ask yourself, "Do I want my grandmother or my worst enemy to see this?" If the answer is "no," don't post it to the public forums.
If you don't want everyone to see your post, some of our products allow you to choose who can see your post by adjusting your privacy settings. But remember: even when you only let a few friends see your posts, your friends can share your posts with other friends.
Before you post anything on our public forums or on any social network site, ask yourself:
- Do I want everyone to see my post or only certain people?
- Would I want my post to appear on the front page of my local newspaper?
Again, if the answer is "no," don't post it.
MeYou Health wants you to safely manage how your information is shared with others on our website. We strongly urge you to review your privacy settings.
Information You Allow Your Health Plan or Health Provider to Send Us
MeYou Health may ask you for your permission to receive information about you from your health plan or health care provider. In general, this would include your subscriber number, your patient number, your contact information, and information about your eligibility for benefits. In these instances, we would ask you to sign a HIPAA authorization form – very similar to the HIPAA authorization forms you sign when you go to the doctor or a hospital. This authorization form would allow your health plan or health care provider to give us information about you.
Once your health plan or health care provider gives us this information, it is no longer protected by HIPAA. However, there are other laws that protect the privacy of your personal information, and MeYou Health complies with these laws.
EVEN WHEN YOUR INFORMATION IS NOT PROTECTED BY HIPAA, MEYOU HEALTH WILL NOT DISCLOSE ANY INFORMATION YOU GIVE US WITHOUT YOUR PERMISSION.
Why do we want this information? Again, MeYou Health uses your information to offer you valuable tools – to improve your health, to help you get the kind of benefits from your health plan that you really need, and to help you become a knowledgeable consumer of the health care system.
Cookies and Other Information
We also collect IP addresses and information about the type of computer and browser you are using. What is an IP address? Every device connected to the Internet (like your computer or smart phone) has a unique number known as an Internet Protocol (IP) address. Why do we collect your IP address? This information helps us recognize your computer when you visit our website. More importantly, whenever you click on a button on the MeYou Health website, your IP address tells the Internet to send our response to your computer and not to your neighbor's.
Why do we collect information about your computer? Knowing what kind of computer you have (e.g., a Mac versus a PC) and what kind of software you are using (e.g., Safari versus Internet Explorer) lets us know the best ways to communicate with your computer.
How We Use Personal Information
Personal Health Applications
We use your information to tell you about Personal Health Applications such as the Daily Challenge. For example, we may offer some users information about how to quit smoking, what works and what doesn't work. We may offer other users information about healthy diets and weight loss. In many instances, we will let you know if your health care plan or health care provider offers special programs to help you achieve your important health care goals.
Improving Our Services
We also may put your information together with information about other users of MeYou Health. Why do we combine (aggregate) user information? Aggregating user information helps us understand what our users like and don't like about our website. When we merge your information with the information about others on our website, we remove any way of identifying you - that is, we de-identify the information.
Disclosures Required by Law
Although it happens more on TV than in real life, in the very unlikely event that a court order requires us to disclose information about you, we will comply with that court order. However, unless prohibited by the court, MeYou Health will try to send you advance notice before turning over any information about you.
In a similarly unlikely scenario, MeYou Health can disclose information about you to the proper authorities if we reasonably believe there is an imminent physical threat to you or others, to defend or assert legal rights, or in response to an immediate public health risk.
Security of Our Website
MeYou Health is committed to keeping your information safe – away from prying eyes. MeYou Health uses administrative, physical, and technical security technologies and internal controls to protect your information from unauthorized access, use, and disclosure (i.e., breach).
As an additional security protection, we do not give our personnel free access to your information protected by HIPAA. Our personnel can only access your information protected by HIPAA when resolving technical issues and other system, administrative, or security issues.
In the very unlikely event of a breach, your health plan, your healthcare provider, or MeYou Health will notify you. Federal and state law describes the process for addressing an unauthorized disclosure of information. MeYou Health is committed to this process.
Our Commitment to Children's Privacy
Protecting the privacy of children is very important to us. The Children's Online Privacy and Protection Act of 1998 (COPPA) limits the collection of personal information about children and defines a "Child" as anyone under the age of 13. We strictly adhere to COPPA.
For that reason, if we know an individual is under the age of 13 we will not collect or store that individual's information. No part of our website is designed to attract anyone under 13. We don't use language or symbols like cute cartoon characters to attract children to our website. We also do not ask or allow any person under the age of 18 to "authorize" their health plan to send us Protected Health Information.
How to Close Your Account
Hopefully you won't close your MeYou Health account, but if you do, we will delete your user name and personal information from our systems. It is not possible for us to delete all of the information that we have collected from you (for example, your posts to our public forums). However, we will label any information that remains in our systems about you as "anonymous" and remove any way of identifying you.
If you are no longer eligible to participate in MeYou Health through your health plan (for example, due to loss of employment), we will offer you the opportunity to maintain your account on an individual basis or to close your account.
If you wish to close your account, please send us a request at firstname.lastname@example.org.
Termination of Your Account
MeYou Health, LLC, 27-43 Wormwood Street, 6th floor, Boston, MA 02210, Attn: Support
- Health plans or healthcare providers holding health information about you,
- Outside websites or other sources of information from which you send personal information to MeYou Health,
- Websites or other entities to which you send your personal information, and
- Websites/hyperlinks that other users post on the public forums of the MeYou Health website.
"Health information" means health or medical information about you, which may include medical records, prescription drug records, claims data, or other health or medical information from your health plan or health care provide, as well as symptom diaries or other health-related information you create.
"MeYou Health," "we," "us," or "our" refers to MeYou Health, LLC.
"MeYou Health website" or "website" means www.meyouhealth.com and any website or software platform on which MeYou Health offers a product or service, such as Daily Challenge.
"Personal Health Application" means a website or software that provides information about diagnoses, care management, treatment, or general or specific information about disease, injury, or conditions.
"Protected Health Information" means individually identifiable health information from a covered entity that is transmitted by electronic media, maintained in electronic media, or transmitted or maintained in any other form or medium, with certain exceptions. The term "Protected Health Information" has the same meaning as the term is defined in Title 45, part 160.103 of the Code of Federal Regulations.
"Required by law" means required directly by applicable law or required by subpoena, court order, or other legal process.
"You" means an individual who creates a MeYou Health account or otherwise accesses our website.